Website Terms of Use

Last updated July 23, 2025

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE

These Terms of Use (“Terms”) set out the rules for your access to and use of this website www.passportglobal.com as well as any other media form, media channel, mobile website or mobile application connected to this website (collectively, the Site).

1. WHO WE ARE AND HOW TO CONTACT US

The Site is operated by Passport Global, Inc. (“we,” “us” or “our”). We are registered in Delaware, United States and our principal place of business is 3790 El Camino Real, #854, Palo Alto, CA 94306, USA.

You can contact us at legal@passportglobal.com or by post at the address in the Contact Us section below.

2. BY USING THE SITE YOU ACCEPT THESE TERMS

By accessing or using the Site, you confirm that you have read these Terms and that you agree to comply with them. If you do not agree with any part of these Terms, then you must not use the Site.

3. OTHER TERMS THAT MAY APPLY TO YOU

These Terms refer to the following additional terms, which also apply to your use of the Site:

• Our Privacy Policy – https://passportglobal.com/privacy-policy/ – which details the information we may gather about you and your visit to the Site.
• Our Passport Shipping Terms and Conditions – https://passportglobal.com/terms-and-conditions/ – which apply when you utilize our Services (as defined in the Passport Shipping Terms and Conditions).

We may make changes or modifications to these Terms from time to time. We will make you aware of any changes by updating the “Last updated” date at the start of these Terms. Please ensure that you check the applicable Terms every time you use the Site so that you understand which Terms apply. You will be subject to and will be deemed to have been made aware of the changes in any revised Terms by your continued use of the Site after the date such revised Terms are posted.

Under California Civil Code Section 1789.3, Customers who are residents of California are entitled to the following specific consumer rights information: the Complaint Assistance Unit of the Division of Consumer Service of the Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, CA, 95814, or by telephone at 916-445-1254. The Site is provided by Passport Global Inc., 3790 El Camino Real, #854, Palo Alto, CA 94306, USA.

4. USE

The information contained in the Site is provided for information only on an “AS-IS” basis. It is not intended to amount to advice on which you should rely. Although we aim to provide information that is accurate and up to date, we do not guarantee to do so.

We may change, remove or adapt the content of the Site at any time and without notice in advance. We do not guarantee that the Site, or any of its content, will be available on a permanent basis or without interruption. We do not guarantee that the Site will be secure or free from bugs or viruses. However, we make reasonable efforts to ensure that your personal information is adequately protected in accordance with our Privacy Policy. You are responsible for configuring your information technology, computer programmes, devices, and platform to access the Site. You should use your own virus protection software.

Where the Site contains links to other services or sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them. We have no control over the contents of those websites or resources. You acknowledge and agree that we are not responsible or liable (directly or indirectly) for:

• the availability of such websites or resources;
• the content, advertising, products, or services on or available from such websites or resources; or
• any damage, loss, claim, or complaint caused by, arising from, or in connection with your use of or reliance on any such content, advertising, products, or services available on or through any such website or resource.

Links to such websites or resources do not imply any endorsement by us of such websites or resources or the content, advertising, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Please read such websites or resources terms of use and privacy policy, accordingly.

The information provided in the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site. You represent and warrant that you are at least 18 years of age, of legal competence to enter into this agreement, and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. We reserve the right to deny, in our sole discretion, any access or use of the Site without notice for any or no reason.

We collect, use, and disclose personal information in accordance with the applicable law and our Privacy Policy. By using the Site, you consent to such collection, use, and disclosure as described in our Privacy Policy.

5. YOUR USE OF THE CONTENT ON THE SITE

Unless otherwise indicated, we are the owner or the licensee of all the intellectual property on and in the Site including:

• all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics and any other material in the Site (collectively, the Content);
• the trademarks, service marks, and logos contained therein (the Marks) which are owned or controlled by us or licensed to us and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

Except as expressly provided in these Terms, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial or internal business use. You must not modify the paper or digital copies of any Content you have printed off in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

6. YOUR ACCOUNT INFORMATION

If you choose, or you are provided with, a user identification code, password or any other account-related information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You agree that you cannot authorize any other person to use your account-related information.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at privacy@passportglobal.com.

7. WHAT YOU MAY NOT DO ON THE SITE

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us or for which the Site is offered. Specifically, you may not use the Site:

• For the purpose of harming or attempting to harm minors in any way including in any way that involves child sexual exploitation or abuse.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To upload any terrorist content.
• To collect, use, or disclose personal information of other users without their explicit consent.
• To use personal information obtained from the Site for any purpose other than that for which consent was given.
• To make fraudulent orders.

You also acknowledge and agree that you may not:

• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
• Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
• Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content available through the Site.
• Engage in unauthorized framing of or linking to the Site.
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
• Make improper use of the Site, including our support services or submit false reports of abuse or misconduct.
• Engage in any automated use of the Site, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
• Interfere with, disrupt, or create an undue burden on the Site or the networks connected to the Site.
• Attempt to impersonate another user or person or use the username of another user.
• Use any information obtained from the Site in order to harass, abuse, or harm another person.
• Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site, except as expressly permitted by applicable law.
• Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
• Delete the copyright or other proprietary rights notice from any Content.
• Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
• Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
• Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
• Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
• Use the Site in a manner inconsistent with any applicable laws or regulations.
• Make fraudulent orders.
• Sell or otherwise transfer your profile.
• Use a buying agent or purchasing agent to make purchases through the Site.

8. UPLOADING YOUR CONTENT TO THE SITE, INCLUDING REVIEWS

We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, reviews or personal information or other material (collectively Contributions).

In connection with these Contributions, we are merely the hosting provider and shall not be held responsible or liable for the content of the Contributions itself. You are solely responsible for securing and backing up your content. By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

When you provide Contributions:

a) You understand that personal information contained in your Contributions will be collected, used, and disclosed as described in our Privacy Policy.

b) You are solely responsible for any personal information about others that you disclose in your Contributions.

c) You should not include sensitive personal information in your Contributions.

d) You grant us the rights described in Section 9 of these Terms.

We may remove any Contribution that we believe violates these Terms.

For more information on how we handle personal information in Contributions, please refer to our Privacy Policy.

Contributions may be viewable by other users of the Site and through third-party websites.

Any Contribution made to the Site will be considered non-confidential and non-proprietary and we may use any information including personal data that you provide us following the terms of our Privacy Policy and your choices (including settings). You will retain ownership of any rights you may have in such Contributions, but you are required to grant us a limited license to use, store and copy the content of your Contribution and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights or of their right to privacy.

We are not liable for any statements or representations in your Contributions provided by you in any area on the Site.

We have the right, but not the obligation, to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in these Terms or the Privacy Policy.

If you wish to contact us in relation to content you have uploaded to the Site and that we have taken down, please contact legal@passportglobal.com.

9. RIGHTS YOU GIVE TO US TO USE CONTENT YOU UPLOAD

When you upload or post Contributions to the Site, you grant us a worldwide, non-exclusive, royalty-free, transferable licence to:

• use,
• reproduce,
• distribute,
• prepare derivative works of,
• display, and
• perform

that user-generated content in connection with the service provided by the Site and across different media, to expire when you delete the content from the Site.

10. DISCLAIMER OF WARRANTY

YOU USE THE SITE AT YOUR SOLE RISK (INCLUDING BUT NOT LIMITED TO ANY DAMAGE TO YOUR COMPUTER SYSTEM, LOSS OF DATA, DAMAGE RESULTING ON RELIANCE ON INFORMATION FROM US, OR OTHER DAMAGES THAT RESULT FROM OBTAINING ANY CONTENT FROM THE WEBSITE, INCLUDING COMPUTER VIRUSES) EVEN IF WE HAVE BEEN ADVISED OF OR ARE AWARE OF THE RISK OF SUCH DAMAGE.

TO THE EXTENT PERMITTED BY LAW, WE PROVIDE THE WEBSITE, THE SITE, THE CONTENT, AND THE INFORMATION “AS IS,” “AS AVAILABLE,” AND “WITH ALL FAULTS,” WITHOUT WARRANTY OF ANY KIND, AND EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, WE SPECIFICALLY DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT.

NO INFORMATION OR ADVICE PROVIDED ON OUR SITE, BY US, OR BY OUR EMPLOYEES OR AGENTS SHALL CREATE ANY WARRANTY.

11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates an applicable law or regulation or these Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the products we offer via the Site.

12. HOW WE USE YOUR PERSONAL INFORMATION

We care about data privacy and security. We collect, use, and disclose your personal information in accordance with any applicable Privacy Law and our Privacy Policy. Our Privacy Policy, available at  https://passportglobal.com/privacy-policy/, explains:

a) What personal information we collect and how we collect it;

b) How we use and disclose your personal information;

c) How we protect your personal information;

d) Your rights regarding your personal information;

e) How you can access and correct your personal information;

f) How to contact our Data Protection Officer with any privacy-related questions or concerns.

By using this Site, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

13. CLASS ACTION WAIVER

BY USING THE SITE, YOU ACKNOWLEDGE THAT WE ARE OFFERING THE SITE UNDER THE TERMS PRESENTED HEREIN. AS PARTIAL CONSIDERATION FOR YOUR USE OF THE SITE, YOU AGREE THAT YOU MAY BRING A CLAIM AGAINST US REGARDING YOUR USE OF THE SITE ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLASS PLAINTIFF, CLASS REPRESENTATIVE, CLASS MEMBER, OR AN ADVERSE PARTY IN ANY WAY IN A CLASS-ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR OTHER PROCEEDING WHERE AN INDIVIDUAL ACTS IN A REPRESENTATIVE CAPACITY. ADDITIONALLY, YOU ACKNOWLEDGE THAT PART OF THE PRICE YOU ARE PAYING TO USE THE SITE IS YOUR ACCEPTANCE OF THESE TERMS OF USE, INCLUDING THIS CLASS ACTION WAIVER. IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, YOU SHOULD NOT CONTINUE YOUR USE OF THE SITE. NOTHING IN THIS PARAGRAPH, HOWEVER, LIMITS YOUR RIGHTS TO BRING A LAWSUIT AS AN INDIVIDUAL PLAINTIFF, INCLUDING IN SMALL CLAIMS COURT, SUBJECT TO SECTION 15 BELOW.

14. OPERATION OF THE SITE AND TERMINATION

These Terms shall remain in effect while you use the Site. We reserve the right to do any of the following, at any time, at our sole discretion, with or without notice: (i) modify, suspend, or terminate operation of or your access to the Site, or any portion of the Site, or the agreement between you and us under these Terms, for any reason including but not limited to for your violation of these Terms; (ii) modify or change the Site, or any portion of the Site; (iii) interrupt the regular operation of the Site, or any portion of the Site, as necessary to perform routine or nonroutine maintenance, to correct errors, or to make other changes to the Site required for, inter alia, changes to the technical environment or functionalities, changes in the number of users or improvements to the Site.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

15. OUR RESPONSIBILITY TO YOU IF YOU SUFFER LOSS OR DAMAGE

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOOD-WILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (i) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS
OR USE THE SITE; (ii) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SITE, INCLUDING, WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF OTHER USERS OR THIRD PARTIES; (iii) ANY CONTENT OBTAINED FROM THE SITE; OR (iv) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOURTRANSMISSIONS, CONTRIBUTIONS, OR ACCOUNT.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE LESSER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID US, IF ANY, IN THE PAST SIX MONTHS FOR THE SERVICES GIVING RISE TO THE CLAIM. THE LIMITATIONS OF THIS SUBSECTION SHALL APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON WARRANTY, CONTRACT, STATUTE, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF ANY SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

16. AI CHATBOT TERMS

While we use reasonable efforts to include accurate and current information for our AI-powered chatbot (“Chatbot”), we do not warrant or represent that the Chatbot will be error-free. Data entry errors or other technical problems may sometimes result in inaccurate information being shown. Our Chatbot is provided by ForeThought Technologies, Inc. or one of its affiliates (“ForeThought”).

You may from time to time provide us with suggestions, ideas or other feedback regarding the Chatbot (“Feedback”). Both parties agree that we shall own such Feedback and are entitled, but not obligated, to use, develop and exploit it in any manner, without restriction or duty to compensate or seek permission from you. We may use the Feedback to coach the Chatbot.

Session logs are retained indefinitely following the completion of your session and may be used for Chatbot training. Customer service representatives may access the session log in order to provide you additional assistance. If you would like for your session log to be deleted, please contact ForeThought. ForeThought’s contact information can be found in ForeThought’s Privacy Policy, available at  https://forethought.ai/privacy-policy#1._about_forethought.

17. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless us, our officers, directors, employees, agents, licensors, and suppliers, from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and related fees and expenses, resulting from, or alleged to result from, your violation of these Terms, the incorporated policies, or your use of the Site.

We reserve the right to assume exclusive control of our defense in any matter subject to your indemnification, which shall not excuse your obligation to indemnify us. You shall not settle any dispute subject to your indemnification under these Terms without written consent from us.

18. CHOICE OF LAW

These Terms are governed by, and construed in accordance with, the laws of the State of Delaware, United States of America, without regard to the conflict of laws provisions thereof and excluding the 1980 U.N. Convention on Contracts for the International Sale of Goods.

19. ARBITRATION

Any action, proceeding, controversy, dispute, or claim arising out of or relating to these Terms—including but not limited to its breach, enforcement, arbitrability, or interpretation—shall be submitted to JAMS for final and binding arbitration to be held in Silicon Valley, California, before a single arbitrator. The arbitration shall be a confidential proceeding, closed to the general public.

The arbitrator shall be selected by our mutual agreement. If we are unable to agree on an arbitrator within thirty (30) days following the demand for arbitration, each of you and us shall select one arbitrator, and those two arbitrators shall confer and jointly select a neutral third arbitrator, who shall serve as the sole arbitrator for the matter.

The arbitrator shall issue a written opinion stating the essential findings and conclusions on which the award is based. The party initiating arbitration shall bear all filing, administrative, and arbitrator fees, except to the extent that such allocation would render this clause unenforceable under applicable law. Each party shall otherwise bear its own costs and expenses, including deposition, witness, expert, and outside attorneys’ fees, unless otherwise provided in this paragraph.

The arbitrator shall have the authority to award the prevailing party, as determined by the arbitrator, reimbursement of its reasonable attorneys’ fees, costs, and expenses, including any filing, administrative, and arbitrator fees that the prevailing party initially bore. Nothing in this clause shall limit our right to seek injunctive or other equitable relief in a court of competent jurisdiction at any time.

20. CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Passport Global, Inc.
3790 El Camino Real, #854
Palo Alto, CA 94306
legal@passportglobal.com

We have appointed a Privacy Officer who is responsible for ensuring our compliance with any applicable Privacy Law and addressing any privacy-related concerns. You can contact our Privacy Officer at privacy@passportglobal.com.