Full-service support. Licensed brokers. Zero complexity.
Most duty drawback services are built for Fortune 500s, not fast-growing ecommerce brands. At Passport, we do it differently.
We combine deep customs expertise with ecommerce-first service—making it easy for Shopify, Amazon, and DTC brands to unlock refunds and grow internationally.
“Over the past two years, Passport has helped us recover more than $1.5M through Duty Drawback. Not only that, they significantly improved our cash flow through a unique drawback solution so we didn’t have to wait a year to receive our claim.” – Austin Jang, VP of Operations, Dolls Kill
Here’s what sets Passport apart.
1. We’re Licensed Customs Brokers (LCBs)
Many platforms are consultants. We’re one of just a handful of ecommerce-focused brokers licensed and permitted to file drawback claims directly with U.S. Customs and Border Protection (CBP).
- Faster approvals
- Direct filing—no middlemen
- Audit-ready documentation
2. We Handle Everything End-to-End
Drawback is complex. We simplify it.
From matching import/export data to managing timelines and filing paperwork, we do the work—so you don’t have to.
- AI-powered data matching
- No setup fees
- No work required by your team
“Unless you want to hire an international logistics and operations team, which is a huge investment and time commitment, Passport has proven to be the most effective as far as getting the product to the customer and providing support, acting as an extension of our company and enabling our growth.” – Max Christma, Supply Chain & Operations Lead, OneSkin
3. You Only Pay If You Get Paid
There’s no upfront cost to working with us. We charge a percentage of your successful claim—only when the refund is in your hands.
- No risk
- Transparent pricing
- Guaranteed alignment
4. Ecommerce Experience, Not Enterprise Red Tape
Most drawback firms are built for enterprise manufacturers. We’re built for ecommerce.
- Integrations with platforms like Shopify
- Support for international shipping, returns, and duty-inclusive pricing
- Tailored insights for fast-growing DTC brands
5. Passport Helps You Grow—Not Just File
We’re not just a broker. We’re your growth partner.
From duty drawback to international shipping, localized checkout, and Seller of Record compliance, we help you reach your global potential.
- Refunds from past duty overpayments
- Tools to reduce landed costs going forward
- Hands-on support every step of the way
Time to Unlock the Refunds You’ve Already Earned
If you’ve been importing goods into the U.S., and exporting or returning any portion of them—there’s likely money on the table.
Let’s go get it.
This article is provided for informational purposes only and does not constitute legal advice. Merchants are advised to consult with their customs broker and legal counsel to ensure compliance with all applicable laws and regulations based on their specific circumstances.
