Customer support
We are an extension of your customer experience team
On-page support
Our on-page support enables customer questions to be handled directly on their tracking page. Take action and resolve inquiries without ever switching screens or applications.
Support simplified
A deep understanding of how you work and communicate enables improved issue resolution and a consistent brand experience for customers worldwide.
Your style and tone
We’ll align our support style to fit your needs by
- Understanding your customer experience philosophy
- Building macros and utilizing existing brand language
Standardized workflows
Our team will develop escalation and engagement workflows to resolve common inquires:
- Where is my order?
- Shipment delays
- Customs delays
Proactive notifications
Automatically notify your customers when there are exceptions
- Package ready for pick up
- Package has been returned to sender
